Payment Policy

By Aurellian Payment Policy

Last Updated: October 2025

Website: https://byaurellian.com
Selling Country: Australia
Customer Service Email: support@byaurellian.com
Customer Service Phone: +31 6 40755132
Company Address: Maarseveensestraat 9, 2574 RW The Hague, South-Holland, The Netherlands

Accepted Payment Methods

At By Aurellian, we are committed to providing a secure and seamless checkout experience for our customers. We currently accept the following payment methods:

Visa
MasterCard
American Express
Maestro

All transactions are processed securely in compliance with Australian consumer protection and financial regulations.

How to Pay with Your Card

Select “Credit/Debit Card” at checkout.
Enter your card number, expiry date, and CVV code.
Provide accurate billing details that match your payment card.
Submit your payment to complete the order.

Once payment is confirmed, you’ll be redirected to an order confirmation page and receive a confirmation email shortly after.

Transaction Security

Your payment security is our top priority. All transactions are encrypted using SSL (Secure Socket Layer) technology. We do not store or have access to your full credit card details.

Our payment system is fully compliant with PCI DSS (Payment Card Industry Data Security Standards), ensuring the highest level of protection for all financial data.

Billing Information

To ensure a smooth transaction, please make sure that your billing information exactly matches the details registered with your card provider. Orders may be delayed or cancelled if the billing address does not match or triggers a fraud alert.

Customer Support

If you experience any issues during the payment process — such as declined cards, double charges, or technical errors — our support team is here to help.

Email: support@byaurellian.com
Contact Form: byaurellian.com/pages/contact
Phone: +31 6 40755132
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)