Shipping Policy

By Aurellian Shipping Policy

Last Updated: October 2025

At By Aurellian, we’re committed to providing a reliable, transparent, and smooth shipping experience for every customer. This policy explains how we handle deliveries across Australia.

Shipping Coverage

Delivery Country:
We currently ship to Australia only.

Future Plans:
We’re working to expand our shipping zones to include New Zealand and other international destinations soon.

Shipping Fees

✅ Free Standard Shipping on all orders – no hidden fees.
💳 No Surprise Charges: All shipping-related costs are clearly displayed during checkout.

Order Handling Time

Processing Time: Orders are packed and shipped within 1–3 business days (Monday–Friday).
Order Cut-Off Time: Orders placed before 10:00 PM (AEST) will be processed the same business day.
Weekend Orders: Orders placed during the weekend will be processed on the next working day.

Estimated Delivery Time

Transit Time: Approximately 5–9 business days after dispatch.
Working Days: Deliveries take place Monday through Friday.
Disclaimer: Delivery estimates may vary due to courier delays, public holidays, or remote-area delivery times.

Shipping Carriers

Trusted Couriers: We partner with Australia Post, Sendle, and DHL Express to ensure fast and reliable delivery.
Insured Shipping: All packages are insured. If your parcel is lost or damaged during transit, please contact our support team immediately.
Sustainable Packaging: We use eco-friendly and recyclable packaging materials whenever possible to minimise environmental impact.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and carrier details.

You can track your shipment anytime via our Track Your Order page.

Need help? Visit our Contact Page or email us at support@byaurellian.com.

Missing Items

If you receive your order and notice an item is missing, please notify us within 7 days of delivery by emailing support@byaurellian.com.
Our team will investigate and either send a replacement or issue a refund promptly.

Returns & Refunds

Return Period: You can return your product within 30 days of delivery.
Return Conditions: Items must be unused, undamaged, and in their original packaging. Customised or personalised items cannot be returned.
Return Shipping Costs:
- Defective or Incorrect Items: We cover all return shipping costs.
- Change of Mind or Incorrect Choice: The customer is responsible for return postage.
Refund Process: Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Restocking Fees

We do not charge any restocking fees on returned items.

Company Details

Company Name: Mojibricks Holding
Trading As: By Aurellian
Company Address: Maarseveensestraat 9, 2574 RW The Hague, South-Holland, The Netherlands
Email: support@byaurellian.com
Phone: +31 6 40755132
Company Registration Number: 78107032
Customer Service Availability: Monday to Friday, 9:00 AM – 5:00 PM (AEST)